Refund Policy

Because Atlas Tool Shop sells digital products that are delivered electronically, refund eligibility depends on whether the purchased product has been downloaded.

Before Download

If you purchased a product but have not downloaded it, you may request a refund. Refund requests should be submitted through our support system and should include the order information needed to locate the purchase.

After Download

Once a digital product has been downloaded, the purchase is generally considered final and is not eligible for a refund.

An exception may be made when a downloaded product has a technical problem that prevents it from functioning as described and Atlas support is unable to resolve the issue after a reasonable troubleshooting attempt. If support determines that the problem cannot be resolved, a refund may be approved.

When a Refund Is Not Available

• The product has been downloaded and is functioning as described.
• The customer changes their mind after downloading the product.
• The customer purchased a product without checking clearly stated compatibility or system requirements.
• The issue is caused by unsupported third-party software, services, modifications, or environments outside the product's stated requirements.
• The customer declines reasonable troubleshooting steps needed for support to investigate the reported problem.

Duplicate Purchases

If the same product is accidentally purchased more than once, contact support. We will review the orders and, when verified, may refund the duplicate purchase.

How to Request a Refund

Submit a support ticket through Atlas Tool Shop with your order information and the reason for the request. For a downloaded product with a technical issue, please give support an opportunity to diagnose and resolve the problem before requesting a refund.

Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer protection law.